Little Kids World looks forward to any comments and questions. customerservice@littlekidsworld.com If you prefer to order on the telephone, please call us at 718-807-6447 and we will be happy to assist you. RETURN POLICY: LITTLEKIDSWORLD.COM wants you to be fully satisfied with your purchase. In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 10 days of receipt. We will refund the purchase price but we will not refund the original shipping charges. You must e-mail us at customerservice@littlekidsworld.com to receive authorization. Unauthorized returns will not be accepted. CANCELLATIONS: Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns. If the order has not been processed than we will be happy to process the cancellation for you. If it has already shipped than unfortunately the customer will have to be responsible for the shipping. SPECIAL/CUSTOM ORDERS: Returns and cancellations of Special/Custom Orders cannot be returned. To avoid this, your order must be cancelled prior to placing your order. Shipping charges cannot be refunded. THERE WILL BE NO RETURNS OR REFUNDS ON ALL THE LOFTS. Personalized or custom order items cannot be returned, exchanged or cancelled once your order has been placed with LITTLEKIDSWORLD.COM LITTLEKIDSWORLD.COM cares about you and if you have any questions, please email us customerservice@littlekidsworld.com or contact us by telephone at 718-807-6447. Please visit us at www.littlekidsworld.com often because we add new products every week.